Refund policy

At Growplay Monkey Bars, we want you to be completely satisfied with your purchase. We understand that circumstances may change, and we are here to assist you with any returns or refunds. Please review our policy below for more information.

Change of Mind Returns

Growplay are not required to provide a refund or replacement if you change your mind. Any customers seeking a refund are asked to do so via email to Growplay monkey bars for consideration.

Cancellations will incur a 10% of total order processing fee. Unfortunately this is due to the Bank charges on the initial transaction that can not be refunded.  

Faulty or Missing Parts

We take pride in the quality of our products, and in the rare event that any parts are missing or faulty, we will replace them promptly. Simply notify us by email at info@growplaymonkeybars.com, and we will arrange for the necessary replacements to be sent to you right away.

Conditions for Returns

To ensure a smooth return process, please note the following conditions:

1. The product must be unopened and in its original packaging.
2. The product should not have been used or exposed to the elements.
3. The product must be in re-sellable condition.

Please be aware that deductions or partial refunds may be applicable based on the condition of the returned item. This includes, but is not limited to, situations where:

a) The product has been unopened and unpackaged.
b) The product packaging has been discarded by the customer.
c) The product has been used or exposed to the elements.
d) The product is not in re-sellable condition.

Additional Expenses

In certain cases, Growplay Monkey Bars may incur expenses related to the return process. These expenses include, but are not limited to:

a) Freight charges incurred during the return.
b) Handling fees associated with processing the return.
c) Packaging costs for ensuring safe transportation of the returned item.
d) Administration processing fees.

Please note that any deductions or partial refunds will be made at the discretion of Growplay Monkey Bars.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team at info@growplaymonkeybars.com.